This website is operated by Simply Gifting, part of Simply Thank You Limited (Company Number: 04094597), registered in England and Wales.
Registered Office:
Richmond Court, Morton Road, Darlington, County Durham, DL1 4PT
Customer Service Email: customerservice@simplygifting.co.uk
Customer Service Telephone: 0800 920 2500
VAT Registration Number: 633 2547 51
By accessing our website or placing an order, you agree to these Terms and Conditions.
All content on the Simply Gifting website, including but not limited to text, images, graphics, logos, branding, layouts and design elements, is the property of Simply Gifting or its licensors and may not be copied, reproduced, distributed, stored or transmitted without prior written permission.
All trademarks, brand names and product names featured on this website remain the property of their respective owners.
You agree not to:
Website Availability
We make reasonable efforts to ensure our website is available and operates correctly. However, we do not guarantee that the website will always be available, uninterrupted, secure or error-free.
We may suspend, withdraw or restrict access to all or part of our website from time to time for operational, maintenance, security or business reasons.
Simply Gifting reserves, the right to amend, update or supplement these Terms and Conditions at any time.
Any changes will be published on our website and take effect from the date of publication unless otherwise stated.
If we cannot fulfil your order, we will offer an appropriate substitute or refund.
5.1 Placing Orders
You must provide accurate and complete information for both the sender and recipient, including names, addresses, postcodes and, where possible, contact telephone numbers.
5.2 Order Acceptance
Your order constitutes an offer to purchase goods. A legally binding contract is formed only when we dispatch your order and send confirmation that it has been dispatched.
5.3 Payment
You must be aged 18 or over to purchase alcohol products.
Age restriction
Age verification may be required before dispatch or upon delivery.
8.1 General
8.2 Responsibility
Responsibility for goods passes when they are delivered to the delivery address provided.
A signature obtained at the delivery address may be accepted as proof of delivery.
Non-Insured Delivery
Where a non-insured delivery option is selected, no additional transit insurance will be purchased for the shipment.
This does not affect your statutory rights under UK consumer law.
Where we are legally responsible for loss or damage in transit, we will provide an appropriate remedy in accordance with applicable consumer legislation.
8.3 Failed Deliveries
We are not responsible for failed deliveries resulting from:
Additional delivery charges may apply where re-delivery is required.
9.1 Lost Parcels
We ask that any lost parcel is reported as soon as reasonably possible and preferably within five days of the expected delivery date so that we can investigate the matter promptly with our courier.
9.2 Damaged Goods
We ask that any damage is reported as soon as reasonably possible after delivery and preferably within 48 hours.
We may request:
Prompt reporting helps us investigate and resolve claims with our courier.
9.3 Missing Items
We ask that any missing items are reported as soon as reasonably possible after delivery and preferably within 48 hours so that we can investigate and resolve the issue promptly.
Please contact Customer Services at: customerservice@simplygifting.co.uk
These reporting timeframes are intended to help us investigate claims efficiently with our courier and do not affect your statutory rights under applicable consumer law.
9.4 Claims Outcome
Where appropriate, we may provide:
To request cancellation, please contact Customer Services at: customerservice@simplygifting.co.uk
Orders cannot normally be cancelled after dispatch.
Certain perishable, bespoke or time-sensitive products may not be eligible for cancellation.
11.1 Your Statutory Rights
Returns and refund requests are considered on a case-by-case basis where you do not have a statutory right to a return or refund.
Nothing in these Terms and Conditions affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or any other applicable consumer protection legislation.
11.2 Perishable & Personalised Goods
11.3 Faulty or Incorrect Items
Where goods are faulty, damaged or supplied incorrectly, you may be entitled to a repair, replacement or refund in accordance with your statutory rights.
11.4 Consumer Cancellation Rights
If you are a consumer, you may have the right to cancel your purchase within 14 days of receiving eligible goods under the Consumer Contracts Regulations 2013.
This cancellation right does not apply to:
Where a valid cancellation right is exercised, goods must be returned within 14 days of notifying us of cancellation.
11.5 Refunds
Refunds will be processed to the original payment method where possible.
Simply Gifting is committed to complying with all applicable UK consumer protection legislation.
Corporate, promotional and bulk orders may be subject to additional terms and conditions.
We are not liable for business losses, missed campaigns or commercial opportunities.
Customers are responsible for the content of gift messages submitted.
We reserve the right to remove any content considered offensive, inappropriate or unlawful.
We take great care in sourcing high-quality products and only offer items that have been carefully selected and tested to meet our quality standards. Our aim is to provide products that we would be delighted to receive ourselves.
If, for any reason, you are not completely satisfied with your order, please contact us and we will work to resolve the issue as quickly as possible.
During periods of extreme weather, including high temperatures or severe cold, we reserve the right to delay the dispatch of products that may be affected by such conditions, particularly perishable items such as food, chocolate, and flowers. This helps ensure that products arrive in the best possible condition. Where delays are necessary, we will make every effort to communicate this in advance and minimise any disruption.
We are not liable for delays resulting from reasonable steps taken to protect product quality and ensure the safe delivery of your order.
We are not liable for losses arising from:
Our total liability arising from your order shall, to the fullest extent permitted by law, be limited to the total amount paid for the relevant order.
Nothing in these Terms limits or excludes our liability for:
Nothing in these Terms affects your statutory rights as a consumer.
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control.
These may include:
Where such an event occurs, we will take reasonable steps to minimise the impact and resume performance as soon as reasonably practicable.
Nothing in this clause affects your statutory rights as a consumer.
We do not guarantee that the website will be free from viruses or harmful components.
You are responsible for ensuring that your own systems are appropriately protected.
We are committed to protecting our customers and our business from fraudulent activity.
We reserve the right to refuse, cancel or suspend any order, gift card or customer account where we reasonably suspect:
We may carry out verification checks before accepting or dispatching an order.
Where we cancel an order before dispatch due to suspected fraud, any payment received will be refunded using the original payment method unless we are required by law or a payment provider to take alternative action.
We reserve the right to refuse future orders where fraudulent or abusive behaviour has been identified.
We make reasonable efforts to ensure that the information on our website is accurate and up to date.
However, we do not guarantee that the website, its content or any product information will always be complete, accurate or free from errors.
We may update, amend or remove website content at any time without prior notice.
Nothing in this disclaimer limits your statutory rights or excludes any liability that cannot lawfully be excluded.
We are committed to protecting your privacy and handling your personal data responsibly.
We process personal data in accordance with applicable UK data protection legislation, including UK GDPR and the Data Protection Act 2018.
Our Privacy Policy explains how we collect, use, store and protect your personal data and forms part of these Terms and Conditions.
Our website uses cookies and similar technologies to improve website functionality, analyse website usage and support marketing activities where applicable.
Further information can be found in our Cookie Policy.
All prices displayed on our website are shown in Pounds Sterling (£).
Unless otherwise stated, all prices include VAT at the applicable rate.
Delivery charges and optional services will be shown separately during checkout.
We reserve the right to amend prices at any time, although changes will not affect accepted orders.
All products are offered subject to availability.
If a product becomes unavailable after an order has been placed, we may offer:
We reserve the right to withdraw or discontinue products at any time.
Simply Gifting delivers within the United Kingdom and the Republic of Ireland.
Delivery charges and delivery times may vary depending on destination.
Customers are responsible for any customs duties, taxes or import charges unless expressly stated otherwise.
We reserve the right to refuse delivery outside our stated delivery areas.
By using our website and placing an order, you agree that we may communicate with you electronically, including by email and through our website.
You acknowledge that electronic communications satisfy any legal requirement that communications be in writing.
It is your responsibility to keep your email address accurate and up to date.
These Terms and Conditions, together with our Privacy Policy and any other documents expressly referred to within them, set out the entire agreement between you and Simply Gifting in relation to your purchase.
You acknowledge that you have not relied on any statement or representation not expressly set out in these Terms.
Nothing in this clause limits or excludes liability for fraud, fraudulent misrepresentation or any liability that cannot lawfully be limited or excluded.
If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision shall be deemed severed to the extent necessary.
The remaining provisions shall continue in full force and effect.